Ordering and delivery
How do I place an order?
Select a product, add it to your cart, enter accurate billing and delivery information, review the available shipping and payment methods, and confirm the final total before placing the order.
How long does order preparation take?
Orders are normally prepared for dispatch within 2–5 business days after payment confirmation. See our Shipping Policy for the current details.
How long does international delivery take?
International delivery times vary by destination and shipping method. The estimated timeframe shown at checkout applies to your order. Customs clearance, local carrier schedules, and remote-area delivery may add time.
Who pays customs duties and import taxes?
For international orders we accept, applicable customs duties and import taxes are borne by LuxeMontre. If you are asked to pay them on delivery, contact general@luxemontreco.com before paying.
How do I track an order?
Use the Order Tracking page with your order number and checkout email. A carrier’s first tracking scan may take up to 48 hours after dispatch.
Returns and support
How do I request a return?
Read our Returns & Refunds Policy and contact general@luxemontreco.com with your order number before sending an item back.
How can I contact customer service?
Use general@luxemontreco.com or visit our Contact Us page. Please include your order number when asking about an existing order.