This policy explains how orders placed through LuxeMontre are prepared and delivered.
Delivery availability
Available destinations, shipping methods and charges depend on the products and delivery address entered at checkout. If no delivery method is offered for your address, please contact general@luxemontreco.com before placing an order. We do not publish country-by-country delivery estimates without verified carrier data.
Order processing
After payment is confirmed, orders are normally prepared for dispatch within 2–5 business days for quality checks, packing and handover to the delivery provider. This processing period excludes weekends and applicable public holidays. We will contact you if an order needs additional preparation time.
International delivery
International delivery times vary by destination and shipping method. The estimated timeframe shown at checkout applies to your order. Customs clearance, local carrier schedules, and remote-area delivery may add time.
Shipping charges, duties and taxes
Any available shipping charge is displayed at checkout before you place the order. For international orders that we accept, LuxeMontre bears applicable customs duties and import taxes. If a carrier or customs authority asks you to pay these charges, contact general@luxemontreco.com before paying so we can investigate and arrange a resolution.
Tracking and delivery issues
When tracking is available, we provide its details after dispatch. If a parcel is lost, damaged or cannot be delivered, contact general@luxemontreco.com with your order number and any available tracking details. Please keep the packaging and photographs of damage until the issue has been reviewed.