Thank you for shopping with LuxeMontre. This policy describes how to request a return or refund for an order placed through this website. Your rights under applicable law remain unaffected.
Return eligibility
Please submit a return request within 14 calendar days after receiving your parcel. Items should be unused, undamaged and returned with their original packaging and included accessories. Custom-modified items and clearance items are not eligible for a change-of-mind return unless applicable law requires otherwise or we confirm a product defect.
How to request a return
Contact general@luxemontreco.com with your order number, the item, the reason for the request and photographs where relevant. Please wait for return authorization and instructions before sending an item back.
Return shipping
If we confirm a product defect, incorrect item or a material mismatch with its description, we will cover reasonable return shipping. For an eligible change-of-mind return, the customer is responsible for return shipping unless applicable law requires otherwise.
Refunds
After the returned item is received and inspected, an approved refund is issued to the original payment method. The process normally takes 7–15 working days, and the payment provider may need additional time to post the credit. We will explain any approved partial refund before it is issued.
Need help?
Inspect your parcel promptly after delivery. If an item arrives damaged or incorrect, keep the item and packaging and contact general@luxemontreco.com so we can help.